Welcome
AST is a leading technical communication provider covering various products and services, ranging from simplified user guides to web applications and automaker websites.
Technical information about a product or service alone no longer attracts people; what they want to know is the story behind them.
AST is full of talented storytellers – we strive to provide unique user experiences with documents of highest quality, written in language that is engaging and appreciative.
We think in the perspective of users, and we find the story for our clients that represents their products and services the best.
Vision & Philosophy
Our goal at AST is more than providing accurate description of products and services. We focus on effectively delivering the client identity, value, and culture.
Here at AST, the drive force in our business operations is people.
Client satisfaction is the core value we aim to achieve through creative thinking and idea development.
We are fully committed to providing our clients with the results that meet the standard.
Technical documentation
AST has been creating technical documents for small and big business organizations around the world for more than 20 years. Experience the distinctive quality AST has built in the field.
Translation
AST provides localization in 60 languages to help our clients communicate across regions and cultures.
Design
We design visual elements based on the user perception and behavior, instead of using simple depiction of appearance and features. Let us provide you with the best design strategy for your products to stand out.
Web/App
AST is equipped with technology to meet the needs for delivering information in websites and applications supporting Web 2.0 and newer standards.
Immersive experience
With augmented and virtual reality technologies, we bring the imagined world to the physical world for our clients and users.
Office Automation Service
Our OA (Office Automation) Division offers next-generation office supplies for rent that meet the needs of both clients and users.
Our Footprint
2017Kia Customer Visual Guide (KCVG)
Website and application development
2016Manual creation, translation, and desktop publishing for Kia Motors/Hyundai Motor Company
Outsourcing partnership contract
2015Reorganized the R&D Center into the TC Center
(FACC, Tech Lab, Design Lab, and E-global)
2014Established FACC for quality improvement/
TC Training MoU with Konkuk University (BK+)
Registered as a general design company: Registration No. 04502
2013Patent KR20130095029A
“Multilingual electronic publishing management system and method thereof”
Created embedded HTML user guide for Samsung Smart TV
2012Patent applied for “Multilingual electronic publishing
management system and method thereof”
2011Reorganized the company lab into the R&D Center
Launched the new manual development project
2010Manuals for Samsung Mobile/
Samsung Networks SVC/
Samsung Digital Imaging (Tianjin)
2009Established the company lab Extended the Manual Development Division
2008Adopted specialized localization First commercial operation of MPS (managed printing service) in Korea
2007Implemented single-sourcing system
Tianjin Development Division (TSED support)
2006Established multilingual translation system with SDL Trados
Incorporated AST - OA Division
2005Simplified manual and customer service script for Samsung CS Center
ibbank.net (development and implementation)
2004CD manual for Korea Franchise
2002Samsung Electronics OMS
CD manual with automatic locale detection (language selection)
2000Established the company lab Extended the Manual Development Division
2000Samsung Visual Display
CD manual for monitors
1999Samsung Visual Display
Web manual for HDD
1998Founded
PDF manuals for Samsung Living & OMS
FACC
FACC (Frank Aydelotte Communication Center) is a research, education, publishing, and consulting group specialized in technical writing (TC). In its efforts for making a meaningful contribution to the development of TC in Korea, FACC shares the latest field news focusing on the North America and collaboration with organizations and research centers around the world. The key topics include knowledgebase building, research and training, documentation quality evaluation, and consultation on standardization.
Technical documentation evaluation and consulting
As a part of its branding strategy, FACC is building knowledgebase on various relevant topics for quality information management, including case studies and documentation policies from world’s leading corporations. The technical documentation evaluation system FACC provides is the most recognized system of its kind, as it provides quality standards that are applicable for various documents from business proposals to corporation.
Training on the preparation of technical documents
FACC offers a training program covering from the basics of and general insights into technical writing, evaluation of technical documents, information design, and editing. The program is carefully designed to foster in-house personnel with the ability to create creation of high quality technical documents. It also includes a module for redesigning the information structure, which provides exercise-based class on identifying and problems in the conventional documentation and making improvements. Learn about the seven principles of rewriting through case studies using samples from existing manuals and explanations based on the relevant theories, along with class exercises, presentations, and discussions.
E-global
E-global is our brand providing total language solutions for globalization and localization in multiple languages.
Through close partnership with carefully selected experts in about 80 countries, E-global aims to deliver precise, high-quality translations in the timeline set with our clients.
The scope of services extends further to customized manual development and total publishing, meeting various client needs. With years of field experience and expertise, trusty language experts from all around the world, and efficient technological solutions, E-global offers highly distinguished services for our clients.
Management
Each translation memory (TM) is created, built, and managed based on the project they are used in a systematic manner. Growing TMs means reasonable and economic solutions available for future projects as they help reduce time and cost of project implementation.
Our project managers are professionally trained in localization with focus on on-time delivery of high-quality translations.
Computer-assisted translation (CAT) tools, regular training on project management, and seminar participations are part of our efforts to foster employee performance and stay in tune with the latest technologies.
Translation
Contents for various fields including automobile, machine, medicine, and IT can be translated into 80 languages by native translators who are specialized in the working field.
Our goal is to translate technical information in a clear, easy-to-understand language.
Where available, we also build and adhere to a glossary of standard industry terms for your project.
Quality Assurance
Ensures that the translation of terms and repeating texts are translated consistently.
Ensures that translations comply with the unit rules and conventions for the language and region.
Ensures that tags and other non-text/formatting elements are correctly placed.
Explores and develops an effective QA system using tools such as QA Distiller.
R&D Lab
Our world is changing fast. Our communications are no longer confined to print-outs. Combined with multimedia and ever more connected, our way of data sharing and communication now include mobile devices and other platforms with networking capabilities.
Proactively responding to the trend of digitalization, AST R&D Lab keeps up to date with the emerging technologies to meet increasingly complex client needs. Our experience in web and app implementations allows us assist our clients with bringing information-based services in international markets .
Document Engineering
In-house XML-based content publishing program and L10N tool
XML / XSLT / XQuery
Application programming (e.g. Adobe, MS Office)
Web/App/Server Development
Solutions for publishing a single content to multiple platforms
HTML5/CSS3/JavaScript
PHP/Java
Hybrid/native application
Cloud computing (e.g. AWS, Alibaba)
AR·VR Technology
Optimized solution to integrate cutting-edge technologies with various devices for the target field
AR·VR app development
3D graphic rendering
UX/UI design
AR·VR consultancy
Technical
Documentaion
“Added value to all”
The quality of technical document determines how the product is perceived and improves customer trust on the brand. AST believes that “good” technical documents, that are easy to use and follow, serve as a bridge between users, products, and businesses.
Technical Writing
We produce technical documents of variety including user guides and instructions for media and electronic devices.
Technical Illustration
We create visual representation of products to make sure that our technical documents provide accurate, easy-to-understand instructions.
Technical Editing
The templates for technical documents are developed in-house by our own designers, ensuring the document quality and publishing system efficiency.
One Source Multi Use
Our proprietary XML-based technology allows conversion between various languages and content types in less time.
Translation &
Localization
“Communicate with the world”
A dedicated expert team provides multilingual and localization of technical documents. To meet the specific needs and expectations of each client, our field experts and technical writers prepare the source texts that can be localized into 80 languages covering Europe, Asia, Middle East, and South America under partnership with professional translation companies around the world.
Expertise
Translations into all working languages are performed by native speaker of the subject language, which are proofread by native reviewers, in partnership with members of GALA, the Globalization & Localization Association.
Diversity
The localization experience of our team extends further than IT and electronic products, with capacity to help clients success in world markets, in the fields of medical equipment, industrial machinery, automobiles, and more.
Efficiency
Our endless efforts for improvement include finding more cost saving approaches to achieve great quality that meets client standards, such as effective development and utilization of CAT and QA tools.
Augmented Reality &
Virtual Reality
“Visual, tactile, and auditory experience of immersion”
Utilize new generation content for your business with the latest AR and VR technologies. Reach customers with immersive experience to become more competitive through our advanced content solutions for quality and performance at a reasonable cost.
Platform / Technology
We provide optimized development platforms and technologies to equip our clients with the ability to effectively address various customer needs.
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Application areas
AR and VR technologies can be applied in many different areas. Upgrade assets you already have or create new generation contents.
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Stage of development
This involves requirements analysis for AR and VR implementation, along with technical review on software and hardware. The process should include project planning and design, e.g. scenario and storyboard creation, user interface and experience design.
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VR Education / Training Program
Move forward from the conventional teaching aids in forms of papers, presentations, videos, and papers to VR education of visual, auditory, and tactile experiences.
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Office
Automation Service
“Your solution, we provide”
Office automation service for effected job performance: Our OA (Office Automation) Division offers next-generation office supplies for rent that meet the needs of both clients and users.
Integrated Management
In addition to active development of future generation printing outsourcing solutions for satisfactory implementation, we also provide customized services based on thorough survey and analysis to meet the need for cost reduction and improved productivity.
Operational Visibility
Improve security of sensitive documents by having printing history automatically saved to the main server, with readily maintenance of consumables by accessing their real-time status.
Samsung Electronics Suwon DM (total management), Home Appliances Division, DMC R&D Center, Mobile Division, Network Division, Digital Imaging Division, and more
